Policies

• Registration Policies, How to Register and Accepted Payment Methods
• Cancellation Policies, How to Cancel—No Refunds
• Attendance Policies, What to Bring to Class
• Facility Policies, About the Facility

Registration Policies

• Class registration is first come, first served.
• Each class' maximum attendance is eight (8) students, in order to provide students more dedicated personal attention.
• If a class has been filled, the registration page will show "Class Full" instead of a payment option.
• Class registration fees must be paid before the start of class.
• Credit card payment through the website is immediate and highly recommended.
• The Soapmaking Studio also accepts paper checks or money orders in the mail and cash payment before the start of class. Do not mail cash.

Registration by Credit Card

• Register with a credit card through the website. Your spot in the class is immediately secured.
• The website securely processes credit cards through PayPal but a PayPal account is not required.

Registration by Check or Money Order

• Checks are accepted through the website as eChecks processed by PayPal. A PayPal account is not required.
• If paying by paper check or money order, you must complete a Registration Form.
• Make the check or money order payable to the instructor who is teaching the class.
• Email info@soapmakingstudio.com to let us know you've mailed a check or money order and for which class, date, and time.
• When your check or money order is received at the Soapmaking Studio: If the class has not filled and is still open, we will email you to confirm receipt of payment. If the class has filled and is closed, we will call you immediately and you may decide to either take the class at a later date or have your check shredded (and not cashed). For money order payment for filled classes, you may decide to take the class at a later date or have your money order returned to you by mail.
• Mail completed Registration Form and check or money order to:
  (Instructor's Name)
  Soapmaking Studio
  7301 Mount Vernon St
  Lemon Grove, CA 91945-3122

Registration by Cash

• To pay with cash, email info@SoapmakingStudio.com to let us know which class, date, and time you'd like to attend.
• Complete a Registration Form to bring with you and arrive 15 minutes early before the start of class to register and pay.

Cancellation Policies

• All payments are nonrefundable. No refunds, period.
• If you have committed to a class and cannot attend (for any reason whatsoever) contact the Soapmaking Studio by emailing info@SoapmakingStudio.com or calling (619) 245-8898 as soon as possible. The sooner you contact us, the better.

Five (5) Days Advance Notice of Cancellation

• If you notify the Soapmaking Studio five (or more) days prior to the class, you may choose to pay a $10 rescheduling fee and attend the same class at a later date. No refunds.

Fewer than Five (5) Days Advance Notice of Cancellation

• If you notify the Soapmaking Studio fewer than five days prior to the class, you may choose to pay a $20 rescheduling fee and attend the same class at a later date. No refunds.

No Notice of Cancellation

• If you do not contact the Soapmaking Studio prior to missing the class for which you've committed, you will be considered in "no show, no call" status and you will not receive any type of refund, rescheduling option, or credit toward a future class. If you do not notify us of cancellation and are in "no show, no call" status, you may choose to pay the full registration fee to attend the same class at a later date. You do not need to pay the materials fee a second time. No refunds.

Attendance Policies

• Arrive a few minutes early because the class will start on time.
• If you need to pay cash and submit your completed Registration Form arrive 15 minutes early.
• If you have a specific question about a failed batch of soap, bring the exact recipe and a bar of the failed soap with you to the class.
• The Soapmaking Studio is home to a pet cat, so if you suffer from allergies remember to bring any medication you may need.
• When you arrive, park on our property, off of the street.
• Do not bring guests or people who are not formally registered as paying students.
• Do not bring pets to class.
• If you cannot attend the class, contact the Soapmaking Studio as soon as possible and review the Cancellation Policies (above).

Facility Policies

• The Soapmaking Studio is wheelchair accessible.
• The Soapmaking Studio is a green facility powered by solar panels. We reuse, repurpose, recycle, and compost.
• Smoking is not allowed inside the Soapmaking Studio. Students may smoke on the property outdoors during breaks.
• Classes longer than 2 ½ hours include a 15-minute break.
• A restroom facility is available for students.

Classes are held at a private home occupied by a pet cat. If you are allergic to cats, please contact info@soapmakingstudio.com prior to enrolling in a class.